Yes, we require a 20% non-refundable deposit to secure your booking. This deposit is applied toward the total cost of your rental. The remaining 50% is due 14 days before your event. If you need to cancel, we will hold your deposit, and you can reschedule for a future date within 12 calendar months of your original event date.
What time is setup?
We arrive 1.5 to 2 hours before your scheduled event rental time to ensure everything is fully set up and ready to go. Don’t worry, setup time does NOT cut into your photo booth rental hours!
Is Lumière Insured?
Yes, absolutely! We are fully insured and can provide proof of insurance upon request. If your venue requires it, we’re also happy to add them as an additional insured.
Request to extend beyond scheduled time?
We understand that plans can change and you may need extra time for your event. However, we ask that any requests for additional time be made at least 72 hours in advance. Unfortunately, we won’t be able to accommodate time extensions on the day of the event. Please let us know as soon as possible if you need more time so we can make the necessary arrangements.
Do you provide props?
Yes, we do! We offer a variety of classy, fun, and trendy props to match any vibe. Looking for something unique? We also create custom props for an additional fee.
What is your cancellation & refund policy?
We understand that plans can change, and we want to be as flexible as possible! While we don’t offer refunds for cancellations, you’ll receive a credit to use anytime within a calendar year of your original booking, based on our availability.
